Thermo-Tech Windows Commitment to Service Excellence
Thermo-Tech Windows is committed to providing energy-efficient, quality products constructed to our high standards of excellence. Even with our impressive record, there may be an instance when a product concern arises that requires our technical expertise. We're ready to help.
Our knowledgeable staff works with you to quickly resolve product concerns. How fast? We strive for a solution within ten working days from the date we are notified. We'll confirm your product concern within 24 hours (one business day) from when you notify us. And we roll up our sleeves to find the solution. In the unusual case where a part must be special ordered and it will take more than ten working days to obtain it, we will personally notify you.
To expedite the process, we encourage you to first contact your local Thermo-Tech dealer. As a trained professional representative for Thermo-Tech, your dealer knows what to expect from our products. Just as important, your dealer knows about your windows and what you expect from them, which can help expedite the resolution process. If you prefer, fill out the Request for Service form below or call with our Service Department at 1-877-565-0159 ext. 606.
Request for Service form
Please fill out the form below. A Service Department representative will contact you after your request has been received.
IMPORTANT: Missing or incomplete information may cause delay in service completion.
* = required.